Terms of Use

To visit SIA Aioo Latvia, registration number 50203294911, legal address Rīga, Ūdens iela 12 - 104, LV-1007, (hereinafter – Aioo) E-shop on the website www.aioostore.lv and / or make purchases, please read and accept the set of terms and conditions for purchasing goods offered by Aioo (hereinafter – Terms and Conditions):

 

General Terms and Conditions

 

1.    Aioo offers to sell goods located in the Aioo E-shop on the website www.aioostore.lv (hereinafter – E-shop), and the Buyer purchases and accepts the goods in accordance with the range of goods specified in the order placed in the E-shop (hereinafter – order). Ownership of the goods transfers to the buyer on the day when both of the following conditions are met: the goods are received and paid for in full. If a purchase and sale agreement (order) is concluded in the E-shop, a distance contract is concluded between Aioo and the buyer. The rights and obligations arising from the distance contract apply to the buyer, who, in accordance with the legal acts, is recognized as a consumer (a natural person who acquires goods for a purpose not related to their economic or professional activity).

 

2.    By registering in the E-shop and agreeing to these Terms and Conditions, the buyer confirms that they are of legal age and have full legal capacity, or have the consent of parents or guardians (if the buyer is a minor between the ages of fourteen and eighteen). If the buyer is a legal entity, it is represented by an authorized person. The buyer confirms that they will use the E-shop in compliance with the requirements of the legal acts. In case of any violation of the Terms and Conditions or legal acts, Aioo has the right to immediately withdraw from the purchase and sale agreement and / or deny the buyer the use of the E-shop.

 

Price and Payment Procedure

 

3.    In the E-shop, all product prices are indicated including value-added tax at the rate established by the legal acts. By confirming the order according to the order form, the buyer agrees to pay the price of the goods as indicated at the time of placing the order.

  

4.    In addition to the price of the goods, the buyer pays the costs of delivery of the goods, if a fee is applied for the specific delivery method. By confirming the order, the buyer agrees to the amount of delivery costs indicated therein and to pay them. The buyer is obliged to cover the delivery costs in full even in cases where the order has not been delivered (handed over) to the buyer due to their fault (including, not being present at the agreed time/place), as well as the costs of redelivery if the parties have agreed on such. 

 

5.    Payment for the order and delivery costs can be made in the following ways:

5.1. cash, by payment card or gift card at the Aioo store;

5.2. by making a prepayment by bank transfer to the settlement account indicated in the invoice (for legal entities only);

5.3. by card or via internet banking authorization; 

 

6.    Payments can be made in a single installment or in accordance with the terms of installment purchases by concluding a relevant agreement.

 

7.    Payment conditions for an order depend on whether the buyer is a natural or legal person, as well as on the chosen delivery method. Aioo has the right to unilaterally amend these conditions.

 

8.    Payment of the order is confirmed by a payment document (payment order, cash receipt, fixed-form receipt). If the buyer makes payment by bank transfer, the day of payment is considered to be the day when the payment is received in Aioo's settlement account. 

 

Ordering and Delivery of Goods

 

9.    To place an order, the buyer, who has agreed to these Terms and Conditions, fills out the order form on the E-shop website and accepts it by pressing the button with the corresponding indication. Order confirmation includes the buyer's obligation to make payment. Aioo, after receiving the buyer's order, sends a confirmation of the order's validity and fulfillment. The order is valid until its fulfillment or until one of the parties withdraws from it in the cases provided for in these Terms and Conditions. 

 

10. Order delivery is carried out in the manner chosen by the buyer, after payment of the order and delivery costs (if any). Within 5 business days after receiving payment, Aioo informs the buyer about the order's readiness for delivery by sending a message to the e-mail address or phone number specified in the order, or by calling if necessary.

 

11. Order fulfillment is possible in the following ways:

 

11.1.            delivery to the Aioo store selected during the order;

11.2.            delivery to a parcel locker/parcel machine or pickup point, within 1-3 business days after receiving Aioo's notification about the order's readiness for delivery;

11.3.            delivery by courier to the address specified by the buyer.     

 

12. The buyer is obliged to be reachable by phone and/or e-mail provided in the order to arrange delivery details (time, place) and other matters for order fulfillment with the order deliverer (courier).

 

13. The order is considered fulfilled if the goods are handed over to the buyer at the agreed time and place, verifying the person's identity with an identification document (passport, ID card), and if a mutual acceptance-handover act is signed for the delivery of the goods. If the goods are delivered by courier, Aioo has authorized the courier to sign the acceptance-handover act on behalf of Aioo.

 

14. If the goods are delivered using a parcel locker/parcel machine, the order is considered fulfilled at the moment the buyer retrieves the goods from the parcel locker/parcel machine using the received delivery notification in SMS and/or e-mail form with the parcel locker/parcel machine door opening code. 

 

15. If the goods are delivered using pickup point services, the order is considered fulfilled on the day the buyer receives the goods at the pickup point after receiving the delivery notification in SMS and/or e-mail form.

 

16. If the buyer has ordered several items in one order that are delivered separately, or if the buyer receives goods consisting of several batches or parts, the order is considered fulfilled on the day the buyer receives the last item according to the chosen delivery method. 

 

17. Unless otherwise agreed by the parties, Aioo has the right to unilaterally withdraw from the fulfillment of the order in the following cases:

 

17.1.            the buyer has not received the goods within the period specified in these Terms and Conditions, or the delivery has not been made due to the buyer's fault or circumstances dependent on the buyer;

17.2.            an agreement on the time and place of delivery of the goods could not be reached with the buyer within the period specified in the Terms and Conditions;

17.3.            the buyer does not appear at the agreed delivery time and/or place, 

17.4.            it is impossible to identify the buyer.

 

18. The goods are delivered in the manufacturer's packaging. If the goods are received at the Aioo store, in the presence of both parties, it is checked for any defects in the goods or their packaging.

 

Use and Quality of Goods

 

19. The buyer is obliged to carefully read the user manual before starting to use the goods and to use the goods only in accordance with the manufacturer's instructions, according to the properties of the goods and their intended purpose. If the order is picked up at the Aioo store, the goods are prepared for operation and checked upon the buyer's request. Aioo, together with the goods, hands over to the buyer all technical and quality documentation available to Aioo for the goods.

 

20. Aioo guarantees that the goods sold comply with manufacturer's warranties and standards. The visual representation of the goods in the E-shop is for informational purposes only and may differ in reality. 

 

21. The warranty period for the goods is determined by the manufacturer. The warranty period does not affect the rights established by the legal acts.

 

22. The buyer has the right to submit a claim regarding a defect in the purchased goods by contacting Aioo. Upon receipt of the claim, the goods are sent for diagnostics to a manufacturer-certified service center. Aioo makes a decision on the submitted claim after receiving the conclusion from the manufacturer-certified service center. 

 

23. Aioo considers claims regarding the conformity of goods with the terms of the contract in accordance with the Consumer Rights Protection Law. If the buyer is not recognized as a consumer, the customer's claim regarding non-conformity of the goods is considered in accordance with the concluded contract, and a response is provided to the buyer within 30 (thirty) days.

 

24. Aioo's obligations do not apply to defects arising from incorrect use, transport, and/or storage of the goods, as well as to normal wear and tear of the goods during their operation. 

 

25. During and after the warranty period, the goods will be serviced at the manufacturer's authorized service centers, as indicated in the product documentation, in accordance with the manufacturer's warranties and these Terms and Conditions.

 

Party Obligations and Other Terms

 

26. The buyer can submit a complaint regarding the goods purchase transaction electronically by sending it to the e-mail address info@aioo.lv. Aioo will respond to the buyer's complaint by e-mail within 30 (thirty) days at the latest. Disputes regarding the fulfillment of obligations are resolved through negotiation.

 

27. The buyer, who is considered a consumer (natural person) under the legal acts, has the right to exercise the right of withdrawal within 14 days of receiving the goods, in accordance with the legal acts. The moment of delivery of the goods corresponds to the moment of order fulfillment specified in the Terms and Conditions, and it depends on the chosen method of receiving the goods. The right of withdrawal cannot be exercised for purchases not concluded at a distance. 

 

28. In case of exercising the right of withdrawal, the buyer is obliged to return the goods purchased from the E-shop to Aioo, covering the costs associated with the return of the goods.

 

29. In accordance with the procedure established by point 22.5 of the Cabinet of Ministers Regulation No. 255 “Regulations on Distance Contracts” of May 20, 2014, for hygienic and health reasons, the 14-day right of withdrawal does not apply to hygiene products if the product packaging has been opened.

 

30. If a gift was received with the purchased goods, the Buyer is obliged to return the gift received within 10 days when returning the goods. Otherwise, Aioo may go to court with a claim for damages.

 

31. If Aioo finds that the Buyer has exercised the 14-day right of withdrawal provided by the legal acts three times within a period of **one** month when purchasing goods, Aioo reserves the right to refuse to process a new order for the Buyer using distance communication means.

 

32. The discount code granted to the buyer is intended for a one-time purchase in the Aioo e-shop, and if the purchased item is returned to the Seller for any reason, a new discount code will not be issued. 

 

33. The buyer is informed that by using the E-shop services, the processing of the buyer's personal data is carried out. The buyer's personal data is processed for the purpose of concluding and fulfilling the order (contract): for checking the buyer's solvency, for ensuring the delivery of goods, for processing payments. 

 

34. Furthermore, the buyer's data is processed to ensure Aioo's legitimate interests, including for creating buyer databases, generating statistics, informing buyers about E-shop news, improving goods and services, ensuring customer care communication, credit risk management, etc. By purchasing purchase insurance or an extended warranty, your personal data will be processed by the insurance and/or extended warranty service provider as the data controller. 

 

35. Information about the buyer's creditworthiness from out-of-court debt recovery service databases is obtained only with the buyer's consent.

 

36. The buyer is informed that Aioo has the right to transfer the debt arising from the purchase, recovery rights and buyer data necessary for recovery to third parties.

 

37. The controller of data processing performed by the online store is the Limited Liability Company “AIOO Latvia”, Reg. No. 50203294911, legal address: Rīga, Ūdens iela 12 - 104, LV-1007. Information about the processing of personal data carried out by Aioo can be obtained by contacting Aioo at its legal address, by writing to info@aioo.lv, as well as in the Aioo Privacy Policy, which can be found at www.aioostore.lv.

 

38. Aioo uses the e-mail address and/or phone number provided by the buyer when registering in the E-shop for communication with the buyer. All notifications delivered to the buyer's specified e-mail address and phone number in the order are considered received. 

 

39. By visiting the E-shop, registering and/or placing orders therein, the buyer agrees to these Terms and Conditions, including those to which references are published here in the form of links. Any new services and E-shop functionalities are subject to these Terms and Conditions. Aioo has the right to amend these Terms and Conditions at any time by publishing them on this website, and the buyer is obliged to review the Terms and Conditions before using the E-shop, registering, and/or placing an order. The use of the E-shop, registration, and/or placing an order after the publication of any amendments to the Terms and Conditions constitutes the buyer's consent to such amendments. 

 

40. Aioo E-shop contact information: tel. No. 29022999; e-mail address – info@aioo.lv